Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations Promote positive public relations and create an enjoyable atmosphere for all Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests Present a neat, clean and well-groomed appearance at all times Maintain a safe, clean and comfortable environment for Guests at all timesĬonsistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return Show special recognition of frequent Guests Inform Supervisor of Guest needs which may require special accommodations Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused
